Refund policy

Purchases are final once delivered

Star crystals are delivered to your saucer right after payment. Once delivered they are final and are not refunded or exchanged, except in the cases below or where the law of your country says otherwise.

If you live in the EU or the UK: by buying, you ask us to deliver the digital content straight away, and you agree that you lose the 14-day right of withdrawal once it has been delivered.

When we refund

Charged twice for the same purchase: we refund the extra charge.

Paid but the star crystals never arrived: we check the payment and either deliver the star crystals or refund you.

Charged without permission (for example by a child without a parent's consent): contact us quickly; we look at each case and may refund it and remove the items.

Purchases made in the Microsoft Store, App Store or Google Play are paid for and refunded through that store under its policies; they use the same Catvasion account.

How to ask

Email [email protected] with: the date and time you paid, the amount, the store you bought in, and your Player ID (in the game's Settings, under Account). We answer within 3 business days.

Please contact us before opening a dispute with your bank or store, so we can fix it faster. If a payment is disputed or reversed, we look at it case by case and the items from it may be removed.